PRIVACY POLICY

GDPR Compliance - EdPsychEd Ltd

Company No: 12925284
Registered in England and Wales
Registered Address: 81-83A ALLERTON ROAD, MOSSLEY HILL, LIVERPOOL, L18 2DA

Thank you for visiting EdPsychEd. Your privacy is important to us and this document describes what information we collect from you, as well as how we use and protect that data.

We may update our terms from time to time, so you should check this document periodically to ensure you are happy with any changes. We will notify you of any major alterations. You can also find the latest update time at the end of this page.

By visiting, or otherwise consuming, content from this website, you agree to the terms of this privacy policy. If you have any comments or enquiries regarding the practices outlined here, you can contact us via the following methods:

Email: [email protected]

What is a privacy policy?
A privacy policy is our way of informing our customers about how we ensure the protection of privacy on our domain while processing data. Most websites use cookies and trackers that process personal data from its users.

What is personal data?
Personal data is any kind of information that can identify a living individual, either directly or indirectly. Personal data includes names, e-mails, addresses, location data, and online identifiers such as IP-addresses, unique IDs, search and browser history.

How do we get information?
Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • You wish to purchase, or have purchased, a course.
  • You subscribe to our e-newsletter.
  • Through you sending us feedback or completing customer surveys, or through the contact us page

Additional information is gathered from cookies.

What are cookies?
Cookies are pieces of data that store small pieces of information. Websites send cookies to a user's browser to keep track of users and enable user-specific features such as and login sessions. Typically, cookies are used to make using websites easier for their users.

Our website uses "cookies" to track use and allow customers to purchase from our website. Please note that these cookies do not contain or pass any personal, confidential or financial information or any other information that could be used to identify individual visitors or customers purchasing from our website. 

We will ask permission to place these cookies on the customers device except where they are essential for you  [e.g., to enable customers to put items in your shopping basket and use our check-out process].

and;

Kajabi is the platform we use which uses the following cookies:

The customer can visit the Kajabi website for more information in how they collect cookies etc.

 

How do we comply with General Data Protection Regulation (GDPR)?
We comply with the General Data Protection Regulation when dealing with all data received from customers or visitors to our website.

In accordance with Article 6(1)(b) of the General Data Protection Regulation(GDPR), we only store the data necessary to provide services on our website. We do not ask for more data than necessary, which means we only store data related to purchases and subsequent support. 

Data is only used for the purposes described on the Data Protection Register. We only hold personal data for as long as necessary. We delete data once it is no longer needed. 

As a customer, you can, for free, request details of the data we hold relating to you - and can also request any such data is amended or deleted.

How do we comply with the Data Protection Act 2018?
As the UK have now exited the EU, we also need to comply with the Data Protection Act 2018. 

In accordance with the DPA 2018 we only store the data necessary to provide services on our website. We do not ask for more data than necessary, which means we only store data related to purchases and subsequent support. 

Data is only used for the purposes described on the Data Protection Register. We only hold personal data for as long as necessary. We will regularly confirm with our customers that their data is accurate and up-to-date. We delete data once it is no longer needed. 

As a customer, you can, request details of the data we hold relating to you - and can also request any such data is amended or deleted. 

What technical and organisational measures do you have in place to safeguard my data?
The customer account is controlled by a password and username and the data is clearly saved on secure servers provided by Kajabi. 

Email
We email website news and information updates to those customers who have subscribed to our email service. All subscription emails sent by us contain information on how to unsubscribe from our email service. Our email service is an opt-in service only, which means to subscribe you must enter your details into the email subscription page and submit them to us.

We will never sell, lease or otherwise distribute your information to third parties unless we have your explicit permission and/or are required by law to do so and never send bulk unsolicited emails (popularly known as Spam).

We may send emails to existing customers or prospective customers who have enquired or registered with us, regarding courses provided by us.

All emails sent by us will be clearly marked as originating from us. All such emails will also include instructions on how to unsubscribe from our email service.

How do we use Card & Payment Processing Data?
We use third-party payment providers to handle card and payment processing data securely. We do not store any card or payment information. In accordance with Article 6(1)(b) of the General Data Protection Regulation (GDPR) any other data is only used to process your purchase securely. We need to retain data related to all purchases to fulfil our existing legal obligations to account for tax and VAT on all transactions.

What do you do if you're concerned with how we handle your data?

If you have had a problem accessing your personal information from us, or if you're concerned about how we have handled your information – then please let us know. Alternatively you can contact the Information Commissioning Office (The ICO), the UK’s independent authority set up to uphold information rights in the public interest and data privacy for individuals at Home | ICO .